Also, most providers only about expensive service hotlines were achieving. Click here to go to the study: ratgeber/tests/Schlechte-Testnoten-fuer-Versand-article7659306.html these are according to this study of strong drivers for customer loyalty in the industry of online shops especially the quality of requests processing (phone, E-mail) as well as the speed of the refund of the purchase amount for returns. Zooplus.de and esprit.de currently have the highest customer loyalty. Because something is probably right. servicevalue.de/studien-tests/Themenschwerpunkte/sonstige-themen/Studie/serviceatlas-online-shops-2013/ conclusion: who runs an online shop, no matter what order of size should carefully plan how the healthcare of customers professionally and efficiently to make sure.
Shops that simply doesn’t have the resources for a private call center who can alternate in inbound Call Center contact. There are a number of such provider. When choosing one should make sure above all how to ensure the training of employees. What is worse than no telephone service is poor phone service? Here a very appropriate comment of a product manager (anonymously) in an Internet Marketing Forum: in a big special shipping House, in which I used for some years as a product manager marketing was under contract, I made very good experiences using XXX. That was not the only call center with which I have worked (inbound/outbound) and certainly not the cheapest, but undoubtedly the best, because the willingness to learn for the technical expertise at the call center training (by me, the contracting authority) was extremely high and the employee turnover was very low I had always the same CC agents as a contact person there about years (!) in my product training.
Do you mean: call center agents there is within a short time a good base knowledge built up, you have the it complex, product-specific questions could answer concretely and professionally. Customers have not noticed that an external call center was “at the other end”. And I’m talking here about (potential) customers of a very large company with very demanding and detail-loving clientele. I would check not only on the price for an inbound call, but always trying to figure out: how much is the willingness to learn the CC-agent in this call center, the fluctuation, my ability to communicate product-specific knowledge to them. Training of employees is the probably the most important element to provide high-quality phone service. Bluepartner in Berlin sets very high standards. Bluepartner employees in Berlin trains to withstand the quality standards on the market. The company offers young people a future-oriented perspective to the company. They use a high quality as merchants for dialog marketing already in training. Of course it is also important that customers a level of service will be offered. Therefore, the employee experience an intensive training. You will receive special training, tailored to the needs of the customers. These take place at regular intervals, so that errors can be avoided. As a service center of the Berliner wasserbetriebe convinced bluepartner through many years of experience in dealing with customers in the telephone as well as in written customer communication. The handling of customer complaints is a special challenge. Here solutions must be offered the customer, satisfy him. Just as you reach an increase of customer satisfaction.